Recent OTJ Experience

• Handled calls for the US Postal Service using the REMEDY system.
• Performed problem determination and resolution for Point-of-Sale systems running Windows NT.
• Dispatched onsite technicians where necessary.
• Assisted with training of new hires.
• Used SQL scripts to assist with rebuilding crashed Point Of Sale (POS) databases.
• CURRENTLY HOLD POSTAL SECURITY CLEARANCE.

• Handled calls from internal users at IBM. s Research Triangle Park site.
• Performed problem determination and resolution for systems running Lotus Notes on Windows95, WindowsNT, and OS/2.
• Dispatched onsite technicians where necessary
• Top call-taker in the Lotus Notes Helpdesk with an average of 52 calls per day.
• Performed asset management and administration duties when necessary.

• Handled Problem Reports for internal customers at IBM. s Research Triangle Park site.
• Performed on-site problem diagnosis and resolution tasks on systems running OS/2, Win95, WinNT, and Windows 3.1
• Installed hardware and software.
• Performed asset management and minor LAN Administration duties when necessary.
• Assisted the ISO9000 team with procedure writing and testing.
• Tested all ISO9000 procedures and corrected them where necessary to ensure accuracy.
• Assisted with training of new hires.
• Tested and assisted with the development of Lotus Notes applications.

• Helped maintain the LANs in the Industrial and Agricultural Communications Center (IACC) on the NDSU campus.
• Worked with Ethernet hardware (routers, hubs, and bridges) on a daily basis as part of normal work function.
• Was responsible for backing up all workstations in the IACC labs on a nightly basis.
• Assisted fellow students with software and hardware problems.
• Was responsible for monitoring the UNIX and VM/CMS systems at the heart of the NDHECN (North Dakota Higher Education Computing Network) and logging any performance issues. Also provided assistance to the system administrators as necessary.
• Assisted with training of new student hires each quarter.
• Responsible for enforcing NDSU computer usage policy in the on-campus computer labs.

Education

Proficiencies and Qualifications